MTM Online Resource Guide

MTM encourages healthcare professionals and Medicaid or BadgerCare Plus members to visit our website for access to helpful information and resources. Our website offers a convenient hub of options and reduces time spent on the phone. Visit www.mtm-inc.net/wisconsin and you will find the following resources:

For members:

• Member Forward Health Update
• Frequently Asked Questions
• Responsbilities and Conduct
• Glossary of Terms
• Resources for Members
• Mileage Reimbursement Trip Log
• Important Links

For medical facilities:

• Resources for Medical Facilities and Healthcare Providers
• Frequently Asked Questions

• Online Comment/Complaint Form:
  • Providing excellent service is important to MTM and we would like to hear from you if you have a complaint about the service received.  Members and healthcare professionals may call MTM’s “We Care” line at 866-436-0457 or use our convenient online form by clicking on “Online Comment/Complaint Form.”

• Schedule Rides Online
  • Members and healthcare professionals may conveniently schedule non-urgent transportation using MTM’s Service Management Portal (SMP) by clicking on “Schedule Rides Online.” In order to schedule rides online a member or chosen representative will need to have already scheduled at least one ride for the member using MTM’s Reservation Line or Facility Line.  All new SMP users will need to register an account using a valid e-mail address and entering a unique user name and password.  The benefits of using SMP are vast and include:
    • 24/7/365 accessibility
    • Ability to schedule transportation at your own pace
    • Spending less time on the phone
    • Quick Status Checks

• MTM Corporate
  • To connect with MTM corporate for more information regarding MTM’s national footprint, history and key objectives, please visit www.mtm-inc.net.