Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation (NEMT)

Veyo was acquired by MTM in 2022. On February 1, 2024, Veyo transitioned to the MTM name and brand. Additionally, the Wisconsin NEMT program began using the MTM ride scheduling and mileage reimbursement systems on February 1, 2024.  If you need help with your trip, contact Veyo at 866-907-1493 (TTY: 711) and select the Where’s My Ride option. We are committed to making this a seamless transition. Your ride benefit will remain the same.

What’s not changing:

• You will still call the same phone number to book rides, ask questions, or file a complaint (866-907-1493).
• The staff who operate the Wisconsin NEMT program will not change.
• NEMT rules and protocols are staying the same.
• We still offer all modes of transportation and use the same transportation companies and drivers.
• You may still use paper trip logs and current gas mileage reimbursement methods, including direct deposit and paper check.

What is changing:

• Some forms and documents changed slightly on February 1, 2024. This may include slightly different wording and modified layouts. Additionally, all forms and documents will have both the MTM and Veyo logos on them beginning on February 1 before transitioning to just the MTM name and logo on May 1, 2024.
• On February 1, 2024, the Veyo Wisconsin website was replaced by the MTM Wisconsin website. The Veyo Wisconsin website address will automatically take visitors to the MTM Wisconsin website for one year. On February 1, 2025, the Veyo Wisconsin website will no longer be active and visitors will need to navigate to the MTM Wisconsin website address.
• The gas mileage reimbursement (GMR) process offers a new optional payment method called MTM Currency beginning on February 1, 2024. MTM Currency allows you to be reimbursed for gas through a reloadable debit card if you choose. You can still receive reimbursement through direct deposit or mailed check. You can also claim trips using your mobile device and GPS location—meaning no more paper trip logs or healthcare provider signatures are required. However, you still can use a paper trip log if you prefer.
• You now have access to improved self-service tools to schedule rides and claim trips for mileage reimbursement through the MTM Link Member mobile app. Using this app, you can schedule and manage your rides without calling MTM. That means you can manage your rides at the time that is best for you, with no need to wait on hold to speak to a representative. You can also use the app to schedule and claim your GMR trips, allowing you to receive reimbursement quicker.