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Mailing Address:
MTM, Inc.
16 Hawk Ridge Circle
Lake St. Louis, MO 63367 - Hours: 8 a.m. to 5 p.m., Monday-Friday
MTM is Iowa Medicaid’s non-emergency medical transportation (NEMT) broker. The NEMT program helps eligible Fee for Service (FFS) Medicaid members access free rides. Call us to set up a ride to a Medicaid-covered service if you have no other way to get there.
We are dedicated to providing safe, reliable rides. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages from the menu above for details specific to your needs.
Download the MTM Link member app today!
To schedule transportation:
Call us at 1-866-572-7662 (TTY: 711). Please call to schedule your ride at least two business days in advance. We schedule routine trips Monday through Friday from 8 a.m. to 5 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
You can also use our MTM Link mobile app or web portal to schedule your rides without calling MTM. Click here to register today!
To file a complaint:
We want to always provide excellent service. Call MTM’s “We Care Line” at 1-866-436-0457 (TTY: 711) if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-866-572-7662 (TTY: 711) if you:
- Have waited more than 15 minutes after the pick-up time scheduled during the original ride request.
- Have waited more than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request.
- Cannot reach the driver.
