MTM Awarded West Virginia Non-Emergency Medical Transportation Program

MTM, Inc. announced today that beginning this fall, the transportation management firm will begin operating as the state of West Virginia’s non-emergency medical transportation (NEMT) broker. Awarded through a competitive bidding process with the West Virginia Department of Health and Human Resources (DHHR), the contract is valid for one year with two one-year optional renewals and holds an annual value of approximately $30 million.

Prior to making the decision to transition to the transportation management model as recommended by a 2013 Public Works report, DHHR managed West Virginia’s NEMT services on the county level. This model is intended to better coordinate transportation services for the state’s approximately 430,000 Medicaid recipients.

MTM began preparing for implementation activities on June 1, with an anticipated go-live date in the fall. To support this program as well as other contracts throughout the country, MTM intends to implement a customer service center and business office in Charleston employing no less than 100 full-time staff members. These employees will ensure MTM completes all administrative duties within the program, including customer service, transportation provider network management, fraud and abuse reduction, education and outreach, care management, quality management, and other functions.

“DHHR sought a centralized management solution for recipients in need of transportation throughout the state, and the transportation management model is an excellent system to achieve this goal and decrease service fragmentation,” said Alaina Maciá, MTM’s President and CEO. “MTM looks forward to leveraging our expertise and proven capabilities to produce measurable results in West Virginia. Together, MTM and DHHR will strive to improve the health and wellbeing of Medicaid recipients while increasing NEMT coordination, service quality, cost efficiency, and access to medical care.”