MTM provides transportation for members of Trillium Community Health Plan who reside in Multnomah, Washington, and Clackamas counties.
For routine medical appointments, we recommend calling at least 24 hours in advance. For urgent trips and hospital discharges, we will attempt to schedule based on transportation provider availability.
MTM’s customer service center is open Sunday through Saturday from 8 a.m. to 5 p.m. PT for routine scheduling.
For hospital discharges or urgent trips, we are open 24/7/365
An urgent trip is an unscheduled episodic situation in which there is no immediate threat to life or limb, but the member must be seen on the day of the request and treatment cannot be delayed until the next day. This may also include hospital discharges and pharmacy visits.
Yes, MTM can schedule recurring trips, eliminating the need to schedule each trip individually. Recurring trips can be scheduled for 3 months at a time, or indefinitely if they are for dialysis.
If a member says they are unable to utilize public transportation or mileage reimbursement, a healthcare provider will be required to fill out a Level of Need form. This form communicates the member’s actual needs to MTM for appropriate mode assignment.
If the return time for an appointment is not known at the time of the reservation, MTM will assign the return trip as a will-call trip. In this case, you will call MTM when the member is ready for their ride home. We will dispatch the trip and transportation provider will arrive within one hour. Call MTM at 1-877-583-1552 to find out the status of a transportation provider’s estimated arrival time.
We offer multiple ways to file complaints and grievances:
Copyright @ 2024 MTM, Inc. All Rights Reserved
Terms of Use | Privacy Policy | CA Collection Notice | Cookie Policy | Your Privacy Choices | MTM Transit | Wanda, Senior Transportation in Phoenix
Copyright @ 2024 MTM, Inc. All Rights Reserved
Terms of Use | Privacy Policy | CA Collection Notice | Cookie Policy | Your Privacy Choices | MTM Transit | Wanda, Senior Transportation in Phoenix
Cookie | Duration | Description |
---|---|---|
AWSALBCORS | 7 days | This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness. |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
PHPSESSID | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. | |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie is set by CloudFlare. The cookie is used to support Cloudflare Bot Management. |
Cookie | Duration | Description |
---|---|---|
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat_UA-35858501-1 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
_hjAbsoluteSessionInProgress | 30 minutes | No description available. |
_hjFirstSeen | 30 minutes | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
_hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_hjIncludedInPageviewSample | 2 minutes | No description available. |
_hjIncludedInSessionSample | 2 minutes | No description available. |
_hjTLDTest | No description available. | |
CONSENT | 16 years 5 months 2 days 4 hours 22 minutes | These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. |
nQ_cookieId | 1 year | The domain of this cookie is owned by Albacross. It is used as a analytical tools to identify the potential customers by setting a unique Id for the customers. The session Id is used to implement the preference choice made by the customer upon their re-visit. |
pardot | past | The cookie is set when the visitor is logged in as a Pardot user. |
vuid | 2 years | This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website. |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
Cookie | Duration | Description |
---|---|---|
AWSALB | 7 days | AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB. |
BE_CLA3 | 101 years 10 months 6 days | No description available. |
BIGipServer~VCC-WEB-INFRASTRUCTURE~defaultV10APIPool | No description | |
BIGipServer~VCC-WEB-INFRASTRUCTURE~defaultV10UIPool | No description available. | |
cke109810 | 5 years | No description |
lpv48102 | 30 minutes | No description |
nQ_userVisitId | 30 minutes | No description available. |
TS01a861d0 | No description available. | |
visitor_id48102 | 10 years | No description |
visitor_id48102-hash | 10 years | No description |