MTM arranges non-emergency transportation within the Washington, DC metropolitan area. This includes:
- The city of Washington, DC
- The suburbs of Montgomery and Prince Georges County in Maryland
- The Northern Virginia counties of Fairfax and Arlington
- The City of Alexandria
Download the MTM Link member app today!
Quick Downloads and Important Links
Recipients
Forms/Documents
- Level of Need Form
- List of Contracted Transportation Providers
- Mileage Reimbursement Log
- Mileage Reimbursement Log – Spanish
- Recipient Responsibilities
- SmarTrip Log
Links
- Centers for Medicare & Medicaid Services
- DC Medicaid
- District of Columbia Department of Healthcare Finance
- Office of the Health Care Ombudsman
Transportation Providers
- Transportation Provider Affidavit of Compliance Form
- Transportation Provider FAQ
- Transportation Provider Handbook
- Training Plans
- Click here to access your training in Questbase. Each transportation provider receives specific training assignments via the Questbase platform. Each provider has a unique log in and password. If you do not know what your log in information is or need assistance, please contact your Vendor Account Manager.
- Upcoming Transportation Provider Townhall Meetings – for additional information or log in details, please contact your Vendor Account Manager.
- January 16, 2025 @ 12 p.m. EST
- April 16, 2025 @ 12 p.m. EST
- August 16, 2025 @12 p.m. EST
You must live within the District or reside in a long-term care facility or nursing home. You must receive Medicaid. You must have no other way of going to your medical appointment. Click here for Recipient Responsibilities.
You must call MTM three business days before the appointment. Call us at at 1-866-796-0601. Please have the following information ready:
- Full name, current address, and telephone number
- Medicaid ID number
- Doctor name, address, and phone number
- Type of appointment (doctor, therapy, etc.)
The Metro is a great resource for our program. It is an excellent way for you to get where you need to go. You can even use the Metro’s Online Trip Planner to help you plan your trip. Then use our SmarTrip Log to track your appointments.
Not sure if Metro is right for you? Consider our On the Move Travel Training program. This program teaches you how to use the Metro.
Michelle Moses
Program Manager
- Email: mmoses@mtm-inc.net
- Direct Phone: 202-263-4644
- Fax Number: 202-263-4642
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Local Address:
55 M Street SE, Suite 520
Washington DC 20003 - Hours: 8 a.m. to 6 p.m., Monday – Friday
- Directions: The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)
To schedule transportation:
Your rides can be booked online through MTM Link. You may also call us at 1-866-796-0601. Call to schedule your ride at least three business days in advance. You can call with less notice if your trip is urgent. Our customer service line is available 24 hours a day, seven days a week.
To file a complaint, call 1-866-436-0457
Call MTM’s WeCare line if you have a complaint about your ride or other service. You can also use our convenient online form. You can also or email QM@mtm-inc.net.
If your ride is late, call 1-888-293-4687
Call us if you had a pre-scheduled return ride and you have waited for more than 30 minutes. Also call if you called your driver after your appointment and have waited for more than one hour.
